Job Description

Treble Cone

Position Description

Snow Sports Administrator

Primary Objective:

To work alongside the Head of Snow School, Head of Performance, Guest Services and Ski School Team Leaders to co-ordinate school bookings, payroll, administration, sales and revenue in relation to our Snow Sports School.

*Please mention you found this job on Work the Wilds*

Key Tasks:

• Together with the snow sports team drive school bookings and revenue.
• Process all pre-season school enquiries, bookings and payments
• Respond to general email enquiries about the Snow Sports School programmes
• Process all bookings for local Wanaka school programmes including invoicing and payments
• To manage sign outs, payroll and recording of hours within snow sports school
• Manage tracking of 30 hour contracts
• Provide general administration support to the Snow Sports School department
• Collect and check Snow Sports School contracts and general HR paperwork.
• Manage booking process for Riders & Sliders, Team and other specialised programmes as required
• Coordinate Exit paperwork and completion of departmental surveys
• Communicate with the Snow Sports and Rentals Manager in regards to sign outs, payroll and school achievement records.
• Process daily Snow Sports School sign outs and provide pay information to admin.
• Handle general customer enquiries, assisting guests in bookings and product purchase on mountain and pre-season
• Assist in the planning and execution of staff training
• Assist in any other department’s duties where required.


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Responsibilities:

• To comply with our Health and Safety and Injury Prevention System
• To consistently provided exceptional customer service to our internal and external guests
• To be knowledgeable and up to date with all our products and pricing to deal with all transactions on the basis of official prices.
• To remain organised and project a professional image at all times
• Observe all security procedures.
• Be proactive in seeking ways to improve customer service


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Job Complexity:

The holder of this position will be expected to:

• Maintain all company and departmental service standards.
• Demonstrate a high degree of professionalism at all times
• Have the ability to deal effectively with people at all levels.
• Maintain a positive disposition even under pressure
• Follow established guidelines and procedures to complete a range of duties.
• Use common sense and initiative when dealing with situations.
• Demonstrate an ability to treat sensitive information with discretion and ensure that confidentiality is maintained at all times.

Experience:

• Experience with MS Office (Word, Excel, Outlook).
• Excellent time management and ability to prioritise work load.
• Strong organisational skills with the ability to multi-task.
• Excellent written and verbal communication skills.
• Attention to details and problem solving skills.

About You

• Have a positive and a proactive, outgoing personality.
• You will have a desire and willingness to learn new things
• Be a people person (of course) – ability to engage with fellow employees and guests alike
• Love to have FUN!!
• Have a real passion for all things SNOW

How To Apply

Applications will only be accepted via the Website. Please visit the website to apply online now.